Government initiatives to push toward a paperless environment are supported with data entry activities that provide timely and accurate services to the customer. Services include preparing, transcribing, transferring, systematizing, and preserving both written and computerized communications and records; gathering and distributing information. This includes traditional keypunch services that manually convert data from a physical form into a database to providing review for forms that have been scanned with Optical Character Recognition (OCR) to check the accuracy of the data and to manually key in any missed or incorrect information.
The most significant need for data entry services is based on six key functions:
• Preparing source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processing source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or researching incomplete documents for resolution.
• Entering data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Maintaining operations by following policies and procedures; reporting needed changes.
• Maintaining customer confidence and protects operations by keeping information confidential.